Shipping Policy
All orders are processed Monday through Saturday, excluding Sunday and holidays. From the moment the order leaves our warehouse, the following delivery time frames apply:
- Metro areas: 3 – 5 business days
- Regional areas: 5 – 7 business days
- Metro Areas include: Sydney, Melbourne, Brisbane, Canberra, Perth, and Adelaide.
Leave clear instructions
It is best to always include clear, short delivery instructions when you order.
We recommend:
- Giving authority to leave if no one will be available to sign for the parcel and you have a safe place for your parcel to be left.
- Keeping delivery instructions under 40 characters.
Redelivery and parcel drop-off
If there are no instructions provided or there is no one at the delivery address to sign for the parcel, the courier driver is unable to complete the delivery. This means that they will need to re-deliver the parcel, or drop it off at a local collection point.
Keeping you in the loop
Once the parcel is picked up you’ll receive a delivery estimate for your parcel.
You can track each step of the journey via Sendle or Australian Post, it’s the 24/7 place to go to see how your parcel is traveling.
Your parcel has been delivered
Once the parcel makes it to its destination the delivery driver will follow the instructions on the parcel to complete the delivery. If they cannot get it delivered on the first try they will leave a card to organise a redelivery or they’ll take it somewhere nearby (such as a news agency) for the receiver to collect at their convenience.
If your parcel is not delivered within the estimated delivery time frame, don’t worry you can contact Sendle and they will assist you. When the parcel is scanned as delivered you will receive a notification by email.
Important Information
We are unable to redirect orders once they have been dispatched, so please ensure to input the correct shipping address. The customer is responsible for further shipping charges should the order be returned due to insufficient shipping information.